I will never rent from this company or its affiliated H company again! Poor car condition, poor service! Thrifty staff left immediately after handing over the keys without confirming with us. When we asked her questions, she told us to queue up again. We asked other staff from the same company, and they completely ignored us. Due to many scratches on the car, we needed confirmation, but had to queue again. The final solution was merely adding scratch marks on paper, no car replacement, claiming it was already printed (this is not our problem). They even forgot to give us the pass card, leaving us confused at the exit gate and blocking other cars. We had to go back and ask for the card, wasting a lot of time. Shortly after leaving, a tire pressure monitor issue popped up on the dashboard. Contacting the rental company, no one answered; Rentz’s response was to call the police first for support. Additionally, the return location on the confirmation sheet was just the Paris office, not the actual return spot. This place had no parking. We had to park far away and walk 1.3 kilometers to the office to ask, only to be told the correct drop-off location and procedure. During this time, no one answered calls to customer service, wasting nearly an hour driving around Paris looking for a spot. Thankfully, we reached the office before they closed, or else we would have had to return the car the next day.

The service attitude is acceptable, but the hidden fees are high. 1. The 20% tax is not mentioned in advance; 2. The provided GPS hasn't been updated for 31 months, some routes are not found, and some lead to wrong-way entries; 3. The GPS caused unnecessary detours, leading to exceeding the daily mileage limit, which is very high at 0.84 Euros per kilometer. It's outright robbery. Never using this company again.

Everything else was great! I booked a Golf but they gave me a Renault Clio, which was nice! It felt great to drive! However, finding the return route in Rome was really tough. The garage is on the seventh floor of the parking lot with no signs at the entrance. I missed it and had to navigate a lot of one-way streets before finally finding my way back. So frustrating!

The whole car rental process was pretty good. The specific model I reserved wasn't available, so they offered a different car of the same class. However, I had to go to the garage to pick it up and wait. After a long wait, they finally found a car in the parking lot, which was the same model I reserved, a Golf, but it was a diesel TDI version. This car was really great, with quick acceleration and strong pull-back feeling. What surprised me the most was its incredible fuel efficiency; I only used one and a half tanks of fuel for 2051 kilometers, which is unbelievable!!! Additionally, returning the car was a bit troublesome mainly because the roads around Charles de Gaulle Airport are very complicated and almost made me dizzy. But I eventually found the rental return point, and the return process was simple and quick, so overall it was good.

The car I have reserved was not available at the time of pick up. The staff was very helpful to check other alternative options for me. Finally, a car on the same range has been arranged. It took some times to settle the whole rental process. I greatly appreciate the excellent service provided and would be great if the car could be clean up before rental.

Easy to use. At the beginning, I reserved another type of vehicle. I have amended my booking at the last-minute. I did get a full refund for my previous booking and made a new booking smoothly.