No upselling, didn't have the booked model, was given a Ford Explorer with around 10,000 miles. Vehicle condition was fine. Received a $50 charge 7 days after returning the car, customer service said it was for tolls. No detailed breakdown, but I did use some toll roads, seems about right.

It's okay, the service is decent.

Lots of extra sales pitches, but I firmly refused to add anything. In the end, they upgraded me to a larger size for free, not bad.

Like: Vary fast service. Good car condition. Fast return. No hidden charges.
Dislike: Was expecting Toyota Camry but got Nissan Altima which I think was smaller size car.

Like: Everything was easy to find, the process was quick and simple and the staff was great. The car I had planned on driving was no longer available so I received an upgrade at no cost to me.
Dislike: I had no complaints.