I clearly booked a Grand Cherokee but got a Wrangler instead. It was really uncomfortable for five people. If I had known, I would have rented a sedan, which is more spacious and economical! The line for picking up the car was very long, but returning the car was quick.

Good service

Got the car quickly, but the staff kept trying to sell us insurance even though we already had coverage.

Very satisfied. The staff at the Vancouver counter were very friendly and the process was quick. We originally booked a mid-to-large SUV, a Ford Explorer, but since we were a small group, they recommended a smaller Ford Edge (we could also choose the original category, which was a black GMC, but it was older). The car was very new, only driven for over 6000 kilometers. Returning the car in Calgary was also simple and smooth; after a brief inspection, we received a confirmation slip.

The counter staff tried to change the car typed and sell more insurance to us. We spent about 1hr to pick up the car. Course our plan was delay..