Goldcar was the company. Service at the rental place was very poor with a very long wait time. Not enough staff available to discuss prior damage to the car and basic instructions.
Counter Staff was rude and utterly unprofessional. New terms and conditions were introduced and, to be precise, imposed at pick up (e.g. while 300/500 deposit was agreed in the booking made online, 1100 were held at pick up, not to mention other airport and operations fees not disclosed at booking stage). They also tried to sell an additional insurance policy of Eur 200+ - despite I made clear that I had already bought total coverage ("0 waiver") at booking stage.
Needless to say, first and last time I rent from this company.
Collection point was not on airport as described. So after queuing for 20 mins then had to find a shuttle bus( not clear where from) and go off airport. So booking not as described.
“Fraudulent and purposely deceptive. Designed to rip off its consumer.”
About Interrent:3.0/10
A very budget business, poorly staffed, unable to communicate accurately. I am waiting on a final charge to come through that will no doubt layer yet another cost on top of! I will be expecting some money back!
“Tried to claim for damaged window, refused although fully insured.”
About Interrent:2.0/10
Poor customer service.
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Relevant Reviews on Interrent in Spain
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