It's acceptable. There was no Chinese translator on site, making communication difficult for those with limited English. Many places, including banks and hospitals, have this issue. It would be great to have translation devices on site; it's not a complicated thing!

The car rental company said that renting through other platforms requires an additional $300 fee. It's basically a scam.

I bought full insurance on QEEQ, so I had to be extra careful not to buy it again at the office, which was exhausting. My poor English made it difficult, and I had to message QEEQ to confirm everything each time. The staff didn't have the patience for that. It might be less tiring to buy insurance at the office. I haven’t compared the prices, but you often end up spending extra money on trips. It’s hard to avoid.

It's a large company and the car rental service is very professional. This isn't my first time renting from Avis at LAX, so the process was smooth. Nothing special to note, except this time the car was a bit dirty compared to my first rental. Overall, it was good.

AVIS service was decent. There were not many people when I went, so I got the car without waiting in line.