They charged us without proper investigation. If we hadn't discovered the issue ourselves, we would have lost thousands. During the resolution process, the car rental company assisted, but they just blamed a staff error without even an apology. If I were in the USA, I would have definitely sued them.

Arrived at the car rental site at 7:45 AM, and was told the car was not ready. Had to wait for 3 hours, which severely delayed my schedule. In the end, they gave us two Corollas, and didn't refund the price difference. The service is extremely poor!

Initially encountered a staff member with a bad attitude, but later on, a different one quickly resolved the issue.

Extremely bad attitude, very unfriendly towards Chinese, racist

Car was quite dated. few errors on dash. not what I would expect for the cost. Was upsold insurance and sat nav. Sat nav was only a tablet running google maps which was no more reliable than the phone we brought