When I picked up the car, the staff directly asked me how many people and how many pieces of luggage I had. Knowing their routine, I asked if these questions were because of insurance. He confirmed, saying they were trying to sell insurance. Since I had already opted for full insurance from Zuzuche and had encountered similar tactics before, I refused. Subsequently, they assigned me a car in poor condition—the steering wheel was shaking. When I returned the car, staff even asked if I was returning it or exchanging it.

The pre-authorization held for too long

Acceptable

Everything was satisfactory. The car had no issues, and the pickup and dropoff process was very convenient. The car had been driven over 30,000 kilometers but was still relatively new.

Like: Good car.
Dislike: Two hours to pick up the car! Disaster !