South Island, New Zealand: Counterclockwise from Christchurch

Easy pickup and return, got a free upgrade to an Alfa. The staff were extremely friendly and, more importantly, professional, giving us many important reminders.

Different car model

Staff had a rigid attitude. The car lacked both a parking sensor and a rearview camera. When I requested a different car, they gave some absurd reasons for not changing it, even saying that if I drove to their office, they still might not have a car with parking sensors. They clearly just didn't want to change it.

Great service!

The service was practical but the vehicle introduction lacked detail. They didn't inform me that the jump-start cable was under the seat, which made it hard to find when the battery died.