I booked a Toyota Kluger, but we got a Hyundai Santa Fe. The size difference was obvious and we felt seriously deceived. We will not rent from Hertz again due to their cold attitude.
The rental company is busy, so it took a bit of time to queue for the paperwork. The subsequent services were great. The staff detailed every aspect without pushing extra services and thoroughly explained the details. The car was new, and returning it was convenient.
The service was excellent, both the pickup and return were smooth. The car was very new and a full tank lasted for 650 kilometers, which is quite fuel-efficient.
The counter staff were very friendly. The Toyota RAV4 I wanted was still being washed, so I could only take the Nissan X-Trail 2.5, which was also good with a spacious trunk.
The process was very quick, and you can buy additional insurance to bring the deductible down to zero, which is very reassuring.
About QEEQ:10.0/10
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