I didn't buy extra insurance because the counter staff had a cold attitude and didn't say much. They just handed me the keys without showing me to the car. Fortunately, the staff at the rental company next door were very helpful. I initially just asked about daytime running lights, but they enthusiastically showed me how to use all the lights and where to open the trunk and refuel. When returning the car, the counter staff still had the same cold attitude, but the person who inspected the car provided excellent service.
The pickup and return process was very smooth. You don't need to go to the counter to return the car. You can do it directly in the parking lot, the company's staff checks the vehicle and swipes the card immediately.
Overall good, especially very convenient for returning the car. However, the provided model was not the one I booked. The staff said it was the same class, but it felt like a lower tier.
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