The queue was very long, and they tried to upsell too much.

Returning a car with Avis is quite convenient. Sometimes, young staff members will recommend upgrades, which can be worthwhile. For example, I paid an extra $10 per day to upgrade to a GMC Yukon, and it was totally worth it. However, if an older staff member helps you, they often lack the knowledge to offer any useful recommendations. For instance, they might class a Ford Expedition the same as a Chevy Tahoe, but the Expedition has a noticeably smaller cabin. While the Ford might handle better, if I cared about handling, I wouldn't choose a large vehicle. Most in-office staff are nice, but the people at the exit lot, whether Mexican or Chinese, act pretentious. That's a definite negative. You're just a parking lot attendant, there's no need to act superior, especially to Chinese customers. Because of this, I will never rent from Avis again. They are the most expensive and don't offer better service! Avis mostly lacks Chevy Tahoes!

When I picked up the car, I had a lot of luggage. The counter staff suggested I switch to a bigger car. I thought the car he recommended was too expensive, so I declined. Then he took me to see a Kia SUV and said it was only $50 a day. Since the price was similar to my original booking, I agreed. But I was shocked to see the final bill was over $800 for 8 days. This is outright deception! It's partly my fault for trusting him because he seemed very enthusiastic, and I didn't scrutinize the documents after repeatedly confirming it was $50 a day. It seems shameless people exist everywhere. I've learned my lesson.

All rental companies at San Francisco Airport are in one location, making it very convenient. Plus, AVIS car pickup is on the first floor, which is great. The first staff member we met insisted there were no Mustangs and kept pushing us to upgrade. We went to the car lot and saw numerous Mustangs, so we talked to a different staff member and finally got a Mustang! Los Angeles Airport is not like this – each company is quite far from the others.

AVIS gave us a Passenger Van that broke down suddenly on the morning of 25-12-2025 in the mountain of Bryce Canyon, Utah. AVIS left us stranded in a cold place. We had to seek the assistance from the Park Rangers to transport my family of & and luggage down to the town centre in Bryce Canyon. AVIS did not offer an immediate replacement vehicle. We had to find a hotel on our own for the night. The next day, we had to seek help to find transport from Bryce Canyon to Las Vegas. The costs of transport was exorbitant at USD1,500-00 due to a long distance as the taxi had to come from Cedas City (95cmiles to Bryce Canyon) and from Bryce Canyon to Las Vegas (265 miles). AVIS has a branch in Cedas City, Utah but was not willing to offer an replacement vehicle or offer any temporary transport to Cedas City. We had not only had to pay the taxi fare ($1,500.00) and hotel (about $276) but also lost almost 2 days of tour time. AVIS did not even offer ANY ASSISTANCE on our ordeal. When we requested on numerous times for the reimbursement of taxi fares & hotel costs, AVIS only offer 3 days rental on next visit and $100 after appeals. When we return the van to AVIS in San Francisco Airport, we met the Manager, Ms Autumn Post, who promised us that she would look into our reimbursement requests. We emailed on 2-1-2024 to Ms Autumn, detailing our ordeal and receipts of taxi fares & hotels, until now, we have yet to hear from Ms Autumn. We felt disappointed and angry with the very poor service standard by AVIS.

QEEQ only offered assistance on our request for the reimbursement after we return the van. So far, no news from QEEQ. I supposed the service standard from QEEQ is equally poor as AVIS..