Europcar LISBON AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Penelope Charley

Portugal

Reviewed: Thu, Jan 9, 2020

About Europcar: 2.0 /10

When booking through Zuzuche, I noticed there was a mileage limit on the rental options. Therefore, I didn't purchase Zuzuche's insurance but planned to buy the car rental company's insurance on-site and have them remove the mileage limit clause. At the car pick-up, I asked if I could buy full coverage without any mileage limit. The staff assured me there was no mileage limitation. Since the contract was in Portuguese, I trusted them and didn't translate it word by word. However, when returning the car, they still charged us for exceeding the mileage limit. I felt deceived, but since I signed the contract, even if I filed an after-sales complaint with Zuzuche, based on my years of experience with them, they would definitely not sincerely help resolve such issues. So, I could only accept my bad luck and consider it a costly lesson!

1 days rental

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Wayne Franklin

Portugal

1 days rental

Reviewed: Mon, Jul 15, 2024

About Europcar: 10.0 /10

The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

Conrad Wilhelmina

Portugal

1 days rental

Reviewed: Sat, Jun 29, 2024

About Europcar: 8.0 /10

Very satisfied

About QEEQ: 10.0 /10

Jeff DuBois

Portugal

1 days rental

Reviewed: Mon, Nov 1, 2021

About Europcar: 10.0 /10

When picking up the car, I asked two people about two pieces of luggage. They said the car I booked was suitable for city driving, but if going to a farther city like Porto, it would be better to switch to a larger car, which would cost an additional 25 euros per day. Nevertheless, I chose to keep the original car. The car I received had 20806 kilometers on the odometer and was relatively new. Although it was a compact car, its height made the seating feel spacious, and after folding the rear seats, there was ample room for two pieces of luggage. The car handled very well, but the air conditioning was not very effective.

About QEEQ: 10.0 /10

Godfery Wheatley

Portugal

1 days rental

Reviewed: Sat, Sep 1, 2018

“Local Stroll”

About Europcar: 6.0 /10

Basic services were good, but the automatic highway toll system rented with the car was incompatible, causing alarms each time we passed a toll gate. On our first attempt to exchange it, we were told it was fine with no issues, so they refused to replace it. Contacting the rental platform didn't help either. We had to follow their advice and try again. The next day, the same alarm occurred on the highway. Finally, after hours of negotiation with local friends helping at the rental office, we got a new system. Everything was fine thereafter, but we were unsure how much we'd be fined for the previous alarms. The rental platform didn't provide effective help in this matter. If we do get fined, I hope the rental platform would handle it properly and positively.

M.Dabrowski

Portugal

1 days rental

Economy | Renault Clio or similar

Reviewed: Thu, Oct 24, 2019

“Great car, great service. I got a good deal on this rental.”

About Europcar: 9.7 /10

The car was in very good condition. The pick up process was smooth. I was welcomed by a very friendly employee. I was offered an upgrade to a Jeep Wrangler at a very good price, which I accepted. Overall I am very satisfied with the rental.

About QEEQ: 10.0 /10

As usually, the booking process was easy and fast. The offered price was good. I am happy to book with easyrentcars.com

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