Absolutely Wonderful!!!

The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.

No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.

The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.

Excellent as usual

It is such a hassle to call for them to pick us up, carry our luggage to the waiting area, upload and download them during shuttle service then upload again to the rented vehicle as the counter is NOT in terminal. Worst scenario is when they gave option either A. Pay aud19.90 per day for toll charges OR B. Pay Admin fee of aud38 plus whatever toll charge incurred during the rental period (which both options are Relatively expensive). They gave us wrong key to the wrong car (parked side by side) and wasted few minutes to inspect wrong vehicles. Dropping the car off was also a hassle as we again have to download and upload luggage to use their shuttle service to the airport. The to top it all we were charged unknown fee AFTER we went back to hometown without any further information. No invoices were given throughout the rental period

Since last time, when I rented ACe car, there has been a change to the toll fee payment system : while previously it allowed to pay it myself ( via Linkd), which was easy, straightforward and cheap, current system supposedly does not allow any other option but whether to pay flat fee 15 Aud daily for the length of car rental ( which for 5 days is 75 Aud0, or so called admin fee at about 38.50 Aud 9 not sure what costs so much to just register the car?//0 plus the actual fee ( which - driving to Canberra, for example is twice 4 AUD), altogether the cost is 46.50 AUD to pay toll of 8 Aud driving car to Canberra. This is just hidden cost, and it would be just fair to see, why the admin fee is so extortionately high ( what is so difficult to register the car? with Linkd it is easy via app on the phone and takes 2 minutes, no more).

The only disadvantage of ACE Rental Cars was their pick-up-location. Since i booked the car not directly after my flight, i had no shuttle-bus. And there's no public transport going to ACE Rental Cars. So I needed to walk 30 minutes. But all in all i am very happy with ACE and would do it again.