The location of ACE Rent a Car is very easy to find, and the staff are very friendly. When we went to pick up the car, the service was entirely in English, and the explanations were very detailed, especially regarding the insurance policy.
There is a shuttle bus that takes you from the airport to the rental store. The rental process is simple. If returning the car after service hours, you can just park it at the store's parking lot and drop the keys into the key box.
The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.
About QEEQ:10.0/10
Booking platform seemed good. I got a good rate when I booked and nothing better came up which was fine.
Amazing location. Best at airport as you literally walk out of door and pick up car. Super easy for drop off too. Done in seconds. Always rent from here. Car this time was rather scratched up, staff wasted time taking details they should have already had and the car was rather outdated with no AUX or even ability to get local radio stations.
Charged us for vehicle damage (for a chip under the windscreen wiper) that we don't believe we caused. Couldn't inspect the vehicle on the start of our trip as the pickup location has no external light and we picked it up at night
About QEEQ:8.0/10
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