ACE Rental Cars - Queenstown Airport Information, Car hire Instructions & Policies

Casey from ACE Christchurch branch was exceptional in dealing with the situation.

Ladies at ACE were super helpful. They advised me of a road closure which would have impacted on my business trip. Car was in excellent condition and didn't small like a usual rental car. Will be using these guys every time. Cheers

Great vehicle, price way higher than expected

A little difficult to find the outlet as the communication was 'in terminal'. In fact the outlet is outside the terminal. I have also given the feedback that the deodorizer that they use in the cars (I tried 2 of their cars) is really unpleasant and foul smelling. Suggest switching brands.

Exceeded my expectation and they are efficient.

Charged us for vehicle damage (for a chip under the windscreen wiper) that we don't believe we caused. Couldn't inspect the vehicle on the start of our trip as the pickup location has no external light and we picked it up at night

They didn’t accept international driving license without translation while in other rentals accepted. So, I have to pay more for the translation. And the car isn’t new enough to use apple car.

Great experience!

Amazing location. Best at airport as you literally walk out of door and pick up car. Super easy for drop off too. Done in seconds. Always rent from here. Car this time was rather scratched up, staff wasted time taking details they should have already had and the car was rather outdated with no AUX or even ability to get local radio stations.

Waited 30mins for pick up and it was a raining day, the staff was not friendly enough to let us load the luggages under the shelter and rushed us out to the rain. Car should be under serviced for about 2000km more but rented for us for 13days. The mileage was over when we returned the car.

The car exceed my expectations as I rent a Yaris and ended up with a Corolla. Customer service was great

We did wait a long time to get a vehicle as the customer ahead did not have the correct booking information to hand and held up proceedings, and there was only one customer service rep serving at the time. The car had not been cleaned since the last rental, but the car performed as expected.

The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.

Everything was perfect

I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.

The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.

I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.

Both picking up and returning the car were quite convenient. Just follow Google Maps.

Efficient service

The location of ACE Rent a Car is very easy to find, and the staff are very friendly. When we went to pick up the car, the service was entirely in English, and the explanations were very detailed, especially regarding the insurance policy.

It was convenient to pick up and return the car. Although I booked a 2016-2019 model, the actual car I got was very old. The wheel covers were fixed with plastic ropes.

Nice car