Picked up the car at the airport, very convenient. The vehicle was new, exactly what we booked, with plenty of backup cars available, so no need to substitute with other models.
The Thrifty counter at Christchurch Airport was easy to find, and the car model was the Hyundai IMAX as originally booked. However, when switching cars in Wellington, they said the IMAX was unavailable due to an accident and provided a 12-seater Toyota Hiace instead. In Auckland, the Thrifty counter had a Chinese male employee named Hi Ming. The Caucasian female colleague asked him to assist us, but he delayed for a long time. When I asked him in Chinese, 'Do you speak Chinese?', he quickly responded, 'I can not speak Chinese'... Please, your company hired you to provide Chinese services, and this was very rude.
Very convenient. Once you collect your luggage, you can see the counter. Just give your name to the reception, and after completing the formalities, you'll get the car keys.
Excellent service, only confused when thrifty was explaining the insurance, as I prepaid and took a full cover from easyrentcars, it seemed a pressure moment to sign a doc having access fees of 4000+
About QEEQ:10.0/10
Excellent service, only confused when thrifty was explaining the insurance, as I prepaid and took a full cover from easyrentcars, it seemed a pressure moment to sign a doc having access fees of 4000+
We had a great experience with Thrifty. It was a nice surprise to get an upgrade. The customer service representative was friendly and helpful. Both pick-up and drop-off were super easy. We received a copy of our final charges on the same day. Highly recommended.
About QEEQ:10.0/10
Easyrentcars.com was super easy, convenient and provided good value. I didn't use the pice drop feature, but I really liked the fact that cancelling was available almost to the very last moment. We'll definitely use the website again.
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