The local rental company staff had a bad attitude. The rental agreement did not mention that dual-branded VISA or MasterCard credit cards cannot be used. When picking up the car, the staff said only single-branded VISA or MasterCard credit cards are accepted. I contacted the rental company but the local staff refused to help. This is a problem with the rental company, and I could not pick up the car even though I had already paid. Now, the rental company is not refunding my money.
When picking up the car in Innsbruck, Austria, the female staff member insisted that I pay extra for a rental deposit insurance, about 30 euros. When I refused, her attitude became very unpleasant.
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