Melbourne City - Great Ocean Road - Melbourne Airport

Excellent

The staff were quite friendly and helpful. They patiently and professionally explained issues such as refueling, toll roads, and roadside assistance. However, their store phone is never answered.

The car pickup was convenient, and there was no push to purchase insurance. Even with limited English, the process was easy to complete. The staff had a great service attitude.

Pretty good. In Melbourne, the parking lot is quite large. The rental center is a bit crowded, so you have to wait in line for a while.

1. No explanation of pre-existing scratches on the car's body at pickup; I had to inspect and take photos myself in a poorly lit parking area. 2. No instructions on how to use the car, like opening the gas cap, high/low beam lights, or wipers. 3. No instruction on how to handle the parking ticket if the self-service return area is full (you need to get a parking ticket before entering the self-service return area). 4. They charged a 100 AUD deposit and 23 AUD for the baby seat rental on my credit card during pickup (the rental on the site was listed as 11 AUD) without notifying me or providing any receipts. I only found out when I checked the bill and called the store. 5. The staff had a terrible attitude when handling car damage after return, showing impatience and using abusive language. 6. Constant upselling to more expensive car models during pickup.