Had to wait over an hour at rental store to rent. Pre paid for the car and then was told I had to pay significant amount more. I had to no choice but to pay. Car was dirty inside and outside , trash left in the car. Got going on my trip and was waiting for the car to cool down with air conditioner, only to find that it did not work. Was in rush hour traffic so I could not turn around to get a new car. Terrible experience overall.

We had an upgrade on the car because the other smelled of cigarette, they changed without us asking for it. Very clear in the information and conditions of the contract.

Easy to book, information accurate, except the pick up location : 2 different locations indicated (one on the confirmation email, another one on the voucher). I went to the correct one so no problem, but still.

The car given to me was smaller than expected. I paid for an intermediate vehicle and received a hatchback.

Counter Person Try to sell Insurance despite of Information that My Credit Card Already Provide Insurance. I had to wait Around 30 minutes in order to Drop the Car Because Nobody was In the Counter.

Like: No extra fees, great customer service
Dislike: Confirmation from Easyrentcars never came to my e-mail, had to seek it out online to know that reservation was confirmed.