We waited over an hour to get our car. It was the longest wait I have ever experienced. When you return the car, the attendant would barely talk to me. I would like confirmation that the car has been inspected and that is is satisfactory.

Booking was easy and the email & text communication was good.

Promoted insurance

There were a lot of people in line, waited for more than half an hour! The key issue was the irresponsible staff. I booked a 7-day rental from 8 AM to 8 AM for a different drop-off location, but they changed it to return by 12 noon, charging me an extra $30. I didn't notice it at the time. It was only when I contacted the rental service customer support that they discovered it. When I went back to clarify, they used various excuses, saying the location wasn't open in the morning! The drop-off location opens at 8 AM, so I arrived at 7 AM and waited till 8 AM to pick up the car. The rental service already provides third-party insurance, but they'll tell you it's not included and suggest you buy it. Insist on not buying it. Make sure to check the charges carefully when picking up the car. If there's any issue, contact customer support.

The wait was too long, not efficient. Despite the long line, the staff was chatting and joking without speeding up the process.

The car was too old, the brake pedal too hard, and there was noise from the brake pads or brake axle.