Terrible experience. The airport car rental point was too small with limited vehicles, and early pick-up was not allowed. Customers were made to wait without reason, and the staff at the airport location were rude. When picking up the car, the fuel gauge was not full, but customers were asked to sign off on a full tank return. The staff were dishonest; a customer left an item in the car, and the employee falsely claimed it wasn't there.

I am quite satisfied.

The car was very new, and both pickup and return were very easy and fast, but the procedures were not very formal. The inspection and return processes were handled quite casually, which is usually fine, but it could be a problem if any issues arise.

Very satisfying car rental experience, will come back again in the future.

空港でのシャトルバスピックアップに40分以上かかった。同行者の保険付保確認に半日を要した。以上が要改善点と思う。