Average service attitude

Had to wait an hour in line to handle the rental, by the time we finished, it was already dark.

I clearly stated on my phone that I did not want any additional services, but I was unknowingly charged for insurance. This is outrageous and unacceptable! My friend rented a car from another company, Europcar, and also faced pressure to buy insurance. She asked me to translate her refusal, and although the representative was not pleased, they did not charge her for insurance. Hertz’s behavior is infuriating and disgusting! The female staff member clearly nodded and understood my request for no insurance, but the final bill still included over 300 euros for insurance.

They said they close at 12pm, but when we arrived at 11am, no one was there. When we picked up the car, they upgraded us without informing, due to the language barrier we didn't know. We booked for 3800 on QEEQ, but at the rental company it became over 6000; it felt like we were completely scammed because of the language barrier.

Great customer service didn't have to wait. Would defiantly book with you again