San Francisco - Highway 1 - Los Angeles - Yosemite - San Francisco

Very satisfied, almost a new car

After driving over 80 miles, I noticed a strange noise from the car. I returned to the pickup point and requested a replacement. The staff quickly provided a note, and I was able to change the car upstairs. Quite satisfied.

We rented two cars simultaneously. The staff providing service for my friend was excellent, but the staff assisting me didn't let me choose a model and assigned one directly. Additionally, they tried to upsell other insurances.

Returning the car with Avis was pretty easy. Sometimes, if you rent from younger staff, they might suggest upgrades. For an extra $10 a day, I upgraded to a GMC YUKON, which was worth it. But occasionally, you get an older staff member who doesn't offer upgrades and lacks knowledge. They equated a Ford Expedition with a Chevrolet Tahoe, which is clearly smaller. While the Expedition handles better, if handling was my priority, I wouldn’t rent the largest car. The office staff were generally friendly, but the Mexican or Asian staff inspecting cars at the parking lot were quite arrogant. Definitely a bad experience. Why put on airs when you're just inspecting cars? I will never rent from Avis again. Most expensive, yet the service isn't that good!

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.