1. The rental office forced a Roadside Assistance Package (RSN) on me for $78, explaining it as 'various taxes and fees.' I was not careful at the time and did not question it. Remember to clearly review and ask about all charges before signing anything, since once signed, you cannot appeal.
2. I did not use the Toll Pass, but I was still charged $28 (4 dollars per day for 7 days). I suspect it's because I accidentally went through an electronic toll lane on the Golden Gate Bridge (although I had paid online in advance), which activated the toll pass and resulted in a daily charge. This is completely unreasonable.
When picking up the car, they initially tried to sell me an extra insurance for $10 a day. I had already purchased full coverage in my home country and clearly declined their offer. However, the white male attendant insisted I buy road assistance insurance, claiming it wasn't included in my plan. Since the English description looked like third-party liability insurance and he said it was mandatory, I had no choice but to buy it. Later, the pre-authorization turned into an actual charge of over $400. Spent the New Year negotiating this with customer service. Very poor experience. If your English isn't good, just say 'No' and don't pay extra.
Since we picked up the car at 9 PM, there were fewer people, and we didn't have to wait in line. They only asked if we needed GPS because we had full insurance, and then it was done.
About QEEQ:10.0/10
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