I booked and paid online in full via the Zuzuche website, but when picking up the car, AVIS staff tried to add extra charges which I declined. They were rude and secretly added a service fee. I've been coordinating with Zuzuche customer service for almost two weeks, and it’s still not resolved.

No prior service at all

There was basically no queue, and the process was completed very quickly.

Highly convenient and considerate

Convenient and fast, good quality cars that are relatively new, and the car use instructions were explained patiently. However, it is still advised to adapt to the car a bit before hitting the road.