I booked and paid online in full via the Zuzuche website, but when picking up the car, AVIS staff tried to add extra charges which I declined. They were rude and secretly added a service fee. I've been coordinating with Zuzuche customer service for almost two weeks, and it’s still not resolved.

I had prepaid the full amount and arrived at the store at around 12:30 am, only to be told there were no cars available in the reserved category. They insisted I pay an additional $100 per day to upgrade, or else I could only get a 12-seater van. Unacceptable! I tried contacting the rental company, but their phone line was always busy. Online customer service said the rental company needed to provide proof of no available cars, which the AVIS staff refused to issue. They kept trying to convince me to pay the $100 upgrade. After much argument and a dying phone battery, I left the counter to charge my phone at a nearby table. Only then did the staff call me back, saying they had a returned car available. It took an hour of wrangling to finally get the car at 1 am. Shame on AVIS!

Very good

No Chinese service. They told us there were no cars available and asked us to upgrade for an additional fee. We had originally booked a Ford Edge for four people but were told there were no cars available upon arrival. They didn't even let us check the garage and demanded $530 more to upgrade to a Ford Explorer. Being unfamiliar with the area, we had no choice but to pay. Please, help us get this fee refunded.

I'm not satisfied, I had no intention to upgrade.