There is a shuttle service at the airport. The car pickup process is clear and orderly. The staff are very friendly. I ended up with a Toyota Fielder, which was new and easy to drive.
Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it.
However, there was some disappoint which we were so surprise about the staff at the airport...
It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.
Perfect service in picking up and dropping off the vehicle. But seats of the vehicle has some dirt, as that is not a leather seat version. The GPS always provide a slow and small road, like pass through some farm land which is not a direct way to destination. leather
“The customer service of the rental car suppliers is average and still have room to improve.”
About Times:9.3/10
I rent a car for touring around Okinawa. I picked Honda Fit but the staff did not tell us that they would give me Mazda demio and only hurriedly led us to get the car. The staff who serve us could not speak or understand much English that we had to guess for using the car and study the documents ourselves.
About QEEQ:10.0/10
The price drop protection is fantastic.
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