At the counter, they told us there were no cars of the model we reserved, but there was one nearby. They only gave us a car that was just returned from another city, making us feel like we were overcharged for the one-way fee.
Overall very satisfied. QEEQ sent email reminders before crucial steps like pick-up and return, highlighting key issues to pay attention to, which deserves a big thumbs up! The driver's license translation service was excellent and multi-lingual, so it can still be used in other countries next time. Last year, I went to Turkey.
The Avis counter staff at Barcelona airport said that I don't need to refuel the car, claiming that the company's fuel charges are the same as the gas stations. I used less than half a tank and didn't refuel before returning the car, but later I was charged for a full tank. This staff member seriously misled me about the fuel price and refueling rules, avoiding the important details, which is completely fraudulent.
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