Overall satisfied. It would be better if the procedures were simpler, like some other companies, without the need to fill out and confirm so many documents. The language barrier makes it hard to understand what is written.
“No sirve la reserva ya que ahi te dan lo que quieren”
About Budget:6.0/10
El auto reservado no lo respetaron, me dieron uno varias categorías mas bajas y no me dejaron rentarlo a menos que pague un seguro adicional con ellos.
Para la devolución no estaba el personal disponible en el mostrador y a la fecha no me han depositado el fondo retenido.
At check-in it was horrible. Everything was included and paid for before we arrive. He said it didn’t include liability and wanted to charge $600 $600 more above and beyond what we already paid for the car even after showing him our voucher. He refused to take the Boucher I didn’t wanna argue with him anymore when he would not give us a car unless we signed. After 30 minutes Kathleen with him I signed the document and figured I’d take care of it when I got home. In the meantime I got in contact with QEEQ and they were very responsive. And returning the car I told them I was going to have an investigation as they wanted to charge me $600 more. I talked to a gal supervisor and it did get all resolved
About QEEQ:10.0/10
They were very responsive and said they would help us out with any issues
“Great experience with budget rental. Above and beyond service.”
About Budget:10.0/10
The car was excellent, the check in and check out process was great and the customer service was phenomenal. We could not be happier!! Thank you Budget.
About QEEQ:10.0/10
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