Very satisfied. I booked a seven-seater car, but after picking it up and loading the luggage, I discovered it only had six seats. I drove back to exchange the car, and the staff were happy to assist.

The car rental experience with THRIFTY in Vancouver was very pleasant. The vehicle was clean and well-maintained, and the pickup and drop-off process was quick and easy. The staff were polite and professional. I will definitely use THRIFTY again in the future.

The staff added various insurances for 500 CAD without asking me, and also charged 128 CAD for a full tank of gas, totaling over 620 CAD. Due to the rush and language barrier during pickup, I didn't notice this problem until I returned to the hotel. I immediately went back to the airport counter to negotiate and managed to cancel the additional insurance. The fuel cost was also adjusted to 100 CAD. I’ve experienced the hidden rules of the rental company.

Staff kindly reminded me that I didn't need to refill the tank before returning the car. Although I didn't use much fuel, it still felt considerate.

Bad organization at counter desk. More than 1h30 To get the vehicle

Easy to use, easy to access