Izmir to Antalya

There was a guy who spoke Chinese at the pick-up location who insisted that the comprehensive insurance I bought was not good and tried to sell me their insurance. Almost fell for it. However, my insurance covered everything he mentioned. Although I canceled the additional insurance, I don’t know when I’ll get the refund along with the deposit. This might require additional communication later. When returning the car, the staff were cold, there were few of them, and everyone had to queue up. They even let foreigners cut in line.

Double billing, very chaotic

We actually rented a Volvo XC60 or a similar car, which falls under the luxury car category. However, when we arrived, we were given a Skoda Octavia. After expressing that this car is not of the same class, the store refused to change the vehicle. While inspecting the car, we found that the side mirror was broken. Only then did the store agree to switch the car, which was a complicated process that took over two hours. We requested an extension for the delay, but the store refused. They replaced it with a Volkswagen Passat, which we also pointed out was not of the same class. The store claimed there were no other cars available, so we had no choice but to accept it to avoid further delays in our trip.

Refunding the deposit was extremely frustrating; they charged a preauthorization on the credit card and then claimed they couldn't cancel it. They insisted on resolving it via bank transfer without explaining the transfer fees and exchange rates, among other costs.

The service for refunding the pre-deducted car fee was very poor.