I got an upgrade to a Jaguar E-pace which was awesome!! The customer representative was good and wanted to know my requirements in order to provide me a car that matched my requirements. I would go for Budget again.
About QEEQ:10.0/10
The booking platform is great! Really simple and easy to book platform.
Unfortunately our experience of 2 budget cars in our trip was not the best. The second car was not as we requested, it was scratched and felt tired we were very disappointed
The car was booked for 1pm. We arrived at that time to find a huge queue at the counter, and a large number of frustrated customers waiting near the doors. It took ONE HOUR to get to the top of the waiting line. At that point the Budget staff member told me that I would have to wait for the car as not enough cars were available! I now realised why so many other customers were very angry and waiting also.
When I complained about this I was told that my pick up time was 1pm and it was now 2pm. I replied that I had to wait in the queue for ONE HOUR! He told me I would need to wait for the car "10 minutes".
As it turned out we had to wait ANOTHER HOUR before we were called to collect the keys!!!
We had to wait with our children for a total of TWO HOURS before we got the car! This is despite the fact that we had prebooked the car.
Very poor service!
The Budget staff clearly could not cope with the demand.
About QEEQ:10.0/10
Easy booking, would do again, but not with Budget!
Be aware, if you return the car even a couple of minutes late, they will charge about $27 per each hour (or fraction of hour). This is the only dissatisfaction I had, as I was a bit late due to road closures for a city marathon event.
About QEEQ:10.0/10
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Great experience!!
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