The service for picking up, switching, and returning the car was excellent. I purchased the roadside assistance insurance recommended by the receptionist when picking up the car. However, when I had a flat tire, the assistance hotline was busy for 2 hours. What's the point of the roadside assistance insurance? I hope to get a refund for the insurance.
Got my car upgraded however i was not aware of tax and some other charge that was made to my card after return and i ended up paying more than i planed to. definitely will never upgrade again with thrifty.
It took an awfully long time to be served. It would be good if people with an existing booking had their own line/dedicated staff rather than having to wait behind people who were making new bookings. Not sure that white is the most intelligent/practical interior colour choice for a rental vehicle.
“Need to sort out the pick-up experience to achieve the best rating”
About Thrifty:8.0/10
We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected
Overall really good experience, car condition was very good
About QEEQ:10.0/10
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