Reserved a mini-van but got a small SUV instead for a family of 6 with luggage. Terrible!
W.Saria
United States
Reviewed: Tue, Sep 3, 2024
About Thrifty:6.0/10
There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.
The service for picking up, switching, and returning the car was excellent. I purchased the roadside assistance insurance recommended by the receptionist when picking up the car. However, when I had a flat tire, the assistance hotline was busy for 2 hours. What's the point of the roadside assistance insurance? I hope to get a refund for the insurance.
Got my car upgraded however i was not aware of tax and some other charge that was made to my card after return and i ended up paying more than i planed to. definitely will never upgrade again with thrifty.
It took an awfully long time to be served. It would be good if people with an existing booking had their own line/dedicated staff rather than having to wait behind people who were making new bookings. Not sure that white is the most intelligent/practical interior colour choice for a rental vehicle.
About QEEQ:10.0/10
No problems at all.
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Reserved a mini-van but got a small SUV instead for a family of 6 with luggage. Terrible!
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