Satisfactory

The service was enthusiastic. When encountering an issue with the car model, they didn't just brush it off but resolved it patiently.

This is a scam car rental company. They claimed the model we reserved was not available and offered a free upgrade, but ended up charging us over three hundred euros for the upgrade and other fees. In the dead of winter, they didn't provide snow chains, causing the car to get stuck in the snow for a day and a night. When we called, they either ignored us, disappeared, or passed the buck. After we filed a complaint, it took one or two months to get a reply, and they completely shirked their responsibilities without providing any required documentation. Do not rent a car from them!

Hopefully they will improve on their service.one and half hours to get a car and the car I was given was dirty.

Counter staff was unhelpful. Said we did not book a small SUV even though Easyrentcars said we did.