Banff National Park

Very dissatisfied. Without informing me, a fee was suddenly charged after 3 days, claiming the fuel tank was not full, even though it was only one bar short. Charged over 170 CAD which is very unreasonable. Poor user experience. The car was not the one I selected; each car has a different price. I specifically wanted an American car but got a Korean one. How is the price difference calculated? Seems suspicious.

There was hardly any queue. The staff was friendly, and everything went smoothly.

Due to airport issues, the car rental company was closed and had insufficient inventory. I didn't want to wait indefinitely without results. The SUV I reserved was unavailable, so I had to switch to a Kia Soul. They told me the price was the same, but it's obviously not! They didn't refund me the difference.

Convenient, fast, new car, good condition.

Alamo should be a cost-effective car rental company. This time it seemed like there were more people in line at Alamo compared to other companies. It was supposed to be a Ford Explorer or similar vehicle, but we got a Ford Edge instead. Although it seemed a bit smaller, it was still fine. It was a new car and more than enough for two adults and a child. Picking up and returning the car was very convenient, right across from the Calgary airport terminal.