“Routes was understaffed and ill prepared to service customers.”
About Routes:5.7/10
From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.
I mistakenly took the Easirent bus to another location only to be told I was in the wrong place and that I was not the first person to make that mistake!
The counter staff were imbeciles. Had no idea what they were doing. Couldn’t answer simple questions. Couldn’t provide any paperwork or contact info because the printer was broken. Told me to contact MY insurance if the vehicle broke down. Didn’t know their own policies. Totally useless.
Like: Marlene was very informative and God is in our vehicle rather quickly Dislike: The only drawback was that it was not at the airport
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View more >Dislike: The only drawback was that it was not at the airport