Very happy with the experience. When abroad, you can use the internet for free calls to customer service. They resolve issues efficiently and call back to provide feedback on the resolution, followed by an email. Highly recommended.
Absolutely highly recommended. Before renting, I didn't know that small cars cannot use the pass for certain roads. The staff calculated the cost difference between upgrading to a medium-sized car that can use the pass and continuing with the small car, including the toll fees for highways. They also clearly explained the additional costs of upgrading to a medium-sized car, allowing me to make an informed choice. The entire process took only ten minutes. The staff was very familiar and efficient with the rental process. If I rent a car again in the future, I will definitely use this service.
I returned the car 10 minutes late at night. There were staff at the counter, but they said I couldn’t return it there and had to go to the 24-hour headquarters. The attitude was very bad, and it took a long time to find the so-called 24-hour headquarters.
Like: Great service, they spoke a little English which helped! Dislike: The pickup address in the confirmation email did not direct us to the correct location
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View more >Dislike: The pickup address in the confirmation email did not direct us to the correct location