The service attitude is pretty good, but the wait time is still over twenty minutes. Additionally, they couldn't provide the booked car category. We booked a luxury sedan, but they could only provide an economy car. After more than an hour of communication, the rental company finally provided a Mercedes convertible, but there were three of us and the luggage couldn't fit. We ended up accepting a Ford Edge.

I took a number, but when it was my turn, they skipped me. Unbelievable...

Entered the country at 6 am, had breakfast and went to pick up the car a little after 6. No need to queue, there was no one at the Hertz counter (the rental confirmation stated that Hertz counter service time is 6:00-23:59). A guy from a neighboring counter who was wearing another company's vest came to assist. Since there was no need to queue, I had no complaints.

The condition of the company's cars is excellent, but the staff at the store kept pushing insurance and other vehicle options, which was quite annoying.

The service was good. Under a strong recommendation from the counter staff and considering the heavy snow, I bought full insurance. However, they upgraded the car model, so overall, it was quite affordable and reassuring.