The process of picking up the car at the airport counter was very slow. During both pickup and return, I noticed that Budget added unauthorized charges to the bill.
When picking up the car, they didn't ask if I wanted to refuel it myself and instead chose the option for the rental company to fill the tank, which cost an extra 56 euros. I had to request a new bill after noticing this.
When returning the car, I found an extra driver fee on the bill even though I was the only one with a driver's license and my friend didn't have one, so it's impossible for there to be an extra driver. Even if I needed an additional driver, they would have to provide their license at pickup.
These issues made me feel that this rental company is not very trustworthy and always looking to overcharge.
Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue.
Use the machine to get a number first. They don't push too many add-ons. Just say you've already purchased everything, and they won't push further. Also, don't switch car models, it will change the price.
I order Audi A3. I was expected sedan. They provide not sedan, not Audi, just some other car and hatchback. NO space for a baggage. I requested another car, sedan. They gave again hatchback. No space. 5 people of us. They sad that Audi A3 is hatchback too. Finally we choose small SUV with manual transmission instead of paid automatic for the same money. The engine was so weak, it was a terrible driving, especially to the hill.
It was a terrible experience for drop - off. They trying to put on me the existing scratches. They didn't report them anywhere when I pick up the car. They didn't check the car before giving to me.
About QEEQ:8.0/10
It should be more details about my options, sedan, hatchback, Etc. Not only people, but and # of luggage too.
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