I recently picked up cars at Rowland Heights twice, and both times they didn't have the model I booked. Only electric vehicles were available, so I was forced to pay extra to upgrade to a higher-level model. Especially last month, I booked a morning pickup, but the staff told me I had to pay extra to upgrade or wait until the afternoon for the model I booked. I needed the car urgently, so it was very frustrating.

Very satisfied

The vehicle had a slight odor. The staff at the counter tried to sell me insurance when picking up the car, and seemed a bit unhappy when I didn't buy it.

When I arrived at the store, it was already 1 AM. The staff didn't say anything and just asked me to swipe my card. I thought it was for a deposit, so we quickly took the car since everyone was tired. Later, I discovered that $249.47 had been charged directly to my credit card for insurance. I had two rentals; during the first one in Los Angeles, the staff introduced several types of insurance and only charged us extra after we agreed. However, in San Francisco, the insurance fee was charged without my consent or even my knowledge. This was very disappointing. Additionally, the car rented during the first trip had a battery issue on December 10th, which wasted a whole half day of our time meant for exploring the Grand Canyon. The case number for that issue is 160322227. I chose this company because of its reputation, but my overall experience was not satisfactory.

When I showed the English version of the electronic pickup voucher, the Hertz staff said that theft protection (THEFT PROTECTION) and additional driver charge (ADDITIONAL DRIVER CHARGE) were not included. They strongly suggested I add uninsured motor protection, warning me that if I were involved in an accident with an uninsured driver, I would have to cover the losses myself. So, I had to buy uninsured motor protection for $6.99 per day, totaling $20.97.