Overall satisfied

The pick-up and drop-off process was quite fast. Remember to note down the mileage before returning the car and inform the staff. The car was new, in good condition, and very stable and easy to drive.

Car exterior was not washed, I agreed to take it that way rather than wait. We went to car wash after pick up @ our expense.

You guys did great, happy on all accounts

Like: the price was very competitive. rented a hybrid and it was a great car to drive and enjoyed the gas savings.
Dislike: the rental car return at Mpls. airport is horrific due to construction. It is like running a quantlet.

Like: When dropping car off it was noted we had a lot of luggage so the mileage checker had Mario, his co-worker, take us directly to the airport in our rented car and he handled unloading our bags, vs trucking bags over to their airport shuttle bus. Excellent service and greatly appreciated by us! Thank you Hertz!
Dislike: Getting out of the rental facility to drive to Cleveland area seemed so out of the way, but it could have been our GPS taking us out of our way. Next time will ask them how to get to Cleveland.