Picked up the car in Barcelona, then traveled to Valencia, Granada, Ronda, Seville, Lisbon, and retu

The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!

The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.

Had to wait an hour in line to handle the rental, by the time we finished, it was already dark.

Excellent service, the Spanish guy was very nice.