London ~ York ~ Edinburgh ~ Lake District

Overall satisfied

Not satisfied. They started selling theft insurance, but even after refusal, the attitude remained friendly! The dissatisfaction lies in the fact that I booked an Audi A4 wagon (to fit more luggage), but was given a Mercedes C220 sedan! The luggage couldn't fit! They even said it was an upgrade!!! After negotiation, they provided a Skoda wagon, claiming it was two levels higher than the original car and required a significant extra charge! We were in a hurry and couldn't be bothered to argue, so we didn’t agree to the higher-priced car. One piece of luggage stayed in the back seat for almost twenty days!!!!!!

Very satisfied

It's quite disappointing to have both fuel and electric cars in the same category. The service fee for handling traffic fines is very expensive. For a £60 parking ticket, Hertz charged a £42 service fee, which is about a 70% service rate. That's too much.

Drop off location at Inverness is difficult to find. Not enough signs or instructions to get there.