I reserved an EQA but it was unavailable. They offered two options: a free switch to Polestar 2 or an upgrade to EQB for an additional fee. I wanted to compare the cars first, but eventually had to pay extra. They provided a Shell charging card that couldn't be activated, so I had to go to the train station location to get a new one.

The entire process went smoothly without any issues, and I received a brand new car. Remember to clean both the interior and exterior at the self-service car wash when returning the vehicle. Buying a €5 wash token from the machine is sufficient; don't buy extra since it’s non-refundable. Extra tokens can only be taken back home as souvenirs.

Service attitude is acceptable.

They promoted windshield and tire insurance. The Audi A3 was replaced with an upgraded Golf model. The car was in great condition, only 1000 km on a new car.

I rented the car at Frankfurt Airport. The rental station was large and well-organized, with all the major companies together. Car rentals are very developed here.