The car provided by the Vienna main train station branch had a chip in the windshield. It is irresponsible to assign such a vehicle with safety hazards to a customer renting for 11 days. As expected, the windshield began to crack after one day of driving, and it got progressively worse, forcing us to replace the car in Innsbruck. The replacement car had seat safety issues, causing a one-day delay in our entire trip.

The car pickup process was very smooth, and the staff were very nice. They drove the car directly to the pickup point for handover, so I didn't need to find it in the parking lot myself.

Too many pitfalls! Frequent charges for minor scratches without any notification! I had to disable my credit card's international payment feature!

The service attitude was poor and very impatient. When I had questions about the bill during pickup, they were rude and said if I didn't want the car, I should cancel the order. During drop-off, they nitpicked everything. When I wanted to call for confirmation, they said they were busy and couldn't wait. Overall, this was my first and last time using Hertz.

All smiles when nothing goes wrong, cold faces when issues arise!!!