Paris-Strasbourg-Offenburg-Paris

Efficiency is low and work is slow, waited a long time with only a few people in line. Seems like most French workers are like this. Their attitude is acceptable.

Very satisfied

Queue times depend on the situation. When it's busy, the wait time can be long. I waited in line for about half an hour.

The rental company was irresponsible. I returned the car in Nice and flew to Italy, only to be told that their system had no record of the return. After numerous calls, they informed me that there was no record of the return in Nice, even though I followed the same return procedure as others.

It showed more than 3600 in China, but at Charles de Gaulle, I was forced to pay over 7000 to pick up the car, claiming I hadn't bought insurance. In China, I was assured that no additional fees would be charged, and I could pick up the car with my order. With my plans already set, I had no choice but to pay extra. When I complained after returning to China, customer service said I had no proof of the forced charge at Charles de Gaulle and since the rental period had ended, they claimed I voluntarily paid and didn't communicate properly with the rental company, so they wouldn't process my complaint. It feels like a complete scam! If I understood French fluently, why would I rent a car from your website????? The car I eventually got wasn't even the one I reserved. Everyone, be cautious and clarify everything in advance! It's a total scam, and no one has resolved this issue until now!