The service was acceptable, but there were a lot of people lining up to rent cars at the airport. After waiting for a while in line, the staff directly gave us a Renault compact car instead of the Toyota model we had originally booked. The staff also reminded us about purchasing insurance, but we told them we had already bought it on the platform. In the end, they charged a deposit of over 300 euros, saying it would be refunded within seven working days. When returning the car, we made sure to confirm this again, and the staff assured us that it was correct.
Solamente, que tuve que buscar hospedaje la noche que se hizo la reservación, que porque según tenían que pasar 6 horas desde que se hizo la reserva hasta el momento que se recogería el automóvil.
About QEEQ:10.0/10
Excelente la facilidad para realizar la compra y reserva del vehículo, con ese detalle del tiempo de 6 hrs para entrega del vehículo, lo cual generó en que tuviera que buscar hospedaje por esa noche, lo cual no estaba presupuestado.
Extremely satisfied, the experience was excellent. Just take the keys and go; no vehicle inspection was needed for pickup or drop-off, making it quick and convenient.
The reception staff, a friendly guy at the front desk, was very enthusiastic. I was lucky to get a brand-new car with only 9 kilometers on it. The guy even knew about Mount Hua and said he'd love to visit. You're welcome anytime!
The overall service was quite good, but there were two issues during the return: 1. The address provided by you showed an error when searched on Google Maps; 2. Possibly because of my limited language skills, the navigation was too difficult, and I mistakenly thought the pickup location was the return point. Later, when handing over the keys, I showed the parking photo to the staff, who informed me that I had parked in the wrong place. After moving the car to the new location he provided, there was even a fender bender at the parking lot exit!
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