Since I arrived at Toronto Pearson Airport at night, I directly went to the car rental counter. Because I had already paid for the rental in advance, the entire process was completed in just 5 minutes.
Overall satisfied, but had to wait for quite a while before the staff brought the car over during pickup. The staff left without saying anything, and I had to ask to find out that I needed to inspect the vehicle myself and mark any damages. The guard at the exit then signed off on it. None of this was proactively communicated.
Excellent service by all, except for woman upon returning the vehicle. Needed roadside assistance once, a very expedious and problem-free experience.
Woman when returning vehicle was quite rude, definitly having an off-day.
About QEEQ:10.0/10
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