It was not the category I booked; they downgraded the car at will.

Long lines and few agents, waited for a long time. When it was finally my turn, they wanted to charge extra for a car with GPS because of the sound system. I refused and had to wait another 20 minutes for the manager. They first gave me a Prius, which I refused again, then the manager spent another 20 minutes to get me a Chrysler 300 with GPS.

The staff was terrible, charged a lot of extra fees, repeatedly confirmed it was a deposit that would be returned upon car return, but in the end, was inexplicably charged a lot of fees! Very bad service, the first part of the rental with Hertz was very good.

The expected car was a Ford Transit 12p. The available car was a Chevrolet Express 12p that has a much higher fuel consumption.

Car reserved was not available. Was charged an extra $153 for an upgrade. Was not happy. Previously if this happened I was not charged the difference (not Budget). Not my problem that reserved car was not available.