Salzburg to Vienna

They claimed the car was in the same group, but it was much smaller than the MPV group I reserved through RentalCars. It was just a hatchback. Renting a large car in Austria is difficult. We had five people and a child seat, so it was really cramped. I bought full insurance through RentalCars, and they still tried to sell me additional insurance at pick-up. Moreover, three charges were made; though the first two might be authorizations, it's been several days since I returned the car, and they haven't been refunded yet. I initially wanted to give a negative review, but the return service was excellent. They even helped us get a taxi, so I’m giving three stars for now.

Free upgrade to Volvo XC60

The waiting time for processing was long, and they made unauthorized charges six months after the return!

The service attitude at the Salzburg store when picking up the car was great. A handsome guy handled our transaction. We originally booked a Mercedes A-Class but were upgraded to a BMW 420, which was a pleasant surprise. Later, when discussing insurance matters, he was relatively patient. However, when we called the store to report a scratch during the rental period, the guy who answered was very impatient and hung up after a couple of sentences. Deducting one star for that.

I booked a Mercedes, but was given a Hyundai i30 at pickup, and they insisted they are in the same group, like BMW... How can Mercedes and Hyundai be considered the same tier? Why doesn't the website specify Hyundai when booking, but give a Mercedes at pickup? After a lot of back-and-forth discussion, they finally gave me a Citroen. However, the car's condition was decent and fairly new.