When returning the car, the staff mistakenly identified pre-existing minor defects on the old car as scratches. The issue was resolved after the store manager inspected the vehicle and withdrew the claims.
It was quite convenient. The location was easy to find, not many people were in line, and all procedures were done in about 20 minutes from entering the shop to getting in the car.
I booked a Mercedes, but was given a Hyundai i30 at pickup, and they insisted they are in the same group, like BMW... How can Mercedes and Hyundai be considered the same tier? Why doesn't the website specify Hyundai when booking, but give a Mercedes at pickup? After a lot of back-and-forth discussion, they finally gave me a Citroen. However, the car's condition was decent and fairly new.
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